Returns & Refunds
Returns & Refunds
At YAZ, your satisfaction is our top priority. We want you to love every product you purchase, from our YAZ Vitamin A Face Cream to curated fragrances from our Rare Perfume and Cologne Request service. If you’re not completely satisfied, we offer a straightforward returns and refunds process. Please review the information below to understand our policies and how to return an item.
Return Eligibility
- Standard Products: You may return unopened and unused products (e.g., YAZ Hair Shampoo, Persian Herbs Eye Cream) within [insert timeframe, e.g., 14 days] from the date of delivery, provided they are in their original packaging and condition.
- Rare Perfume and Cologne Requests: Due to the personalized nature of curated fragrances, returns may be limited. Specific return conditions will be provided with your fragrance recommendation or invoice. Unopened and unused fragrances may be eligible for return, subject to approval.
- Defective or Incorrect Items: If a product is damaged, defective, or incorrect, you may return it within [insert timeframe, e.g., 7 days] of delivery for a replacement or refund, regardless of the product type.
- Non-Returnable Items: For hygiene reasons, opened or used cosmetic products (e.g., face creams, face oils) are not eligible for return unless defective.
How to Return an Item
- Contact Us: Email us at [insert email, e.g., returns@yaz.dk] or call [insert phone number, e.g., +45 1234 5678] within [insert timeframe, e.g., 14 days] of delivery to request a return. Provide your order number, the item(s) you wish to return, and the reason for the return.
- Receive Return Instructions: We’ll provide a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA may not be processed.
- Package the Item: Securely pack the item(s) in their original packaging, including any accessories or documentation. Include the RMA number inside the package.
- Ship the Return: Send the package to [insert return address, e.g., YAZ Returns, Example Street 123, 1000 Copenhagen, Denmark] using a trackable shipping service. You are responsible for return shipping costs unless the item is defective or incorrect.
- Confirmation: Once we receive and inspect the return, we’ll notify you via email about the approval or rejection of your refund or replacement.
Refund Process
- Standard Products: Approved refunds for eligible returns will be processed to the original payment method (e.g., credit card, PayPal, bank transfer) within [insert timeframe, e.g., 10 business days] of receiving the returned item.
- Defective or Incorrect Items: If a product is defective or incorrect, we’ll cover return shipping costs and issue a full refund or replacement, as preferred.
- Rare Perfume and Cologne Requests: Refunds for approved fragrance returns will follow the same timeline but may be subject to specific conditions outlined in your recommendation agreement.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or a defective product.
- Bank Transfers: For orders paid via bank transfer, please provide your bank account details (IBAN and SWIFT code) to facilitate the refund.
Exchanges
- If you’d like to exchange a product (e.g., for a different item or variant), contact us to confirm availability. Follow the return process above, and we’ll provide instructions for placing a new order once the return is received.
- Exchanges for Rare Perfume and Cologne Request items may not be available due to their customized nature but can be discussed on a case-by-case basis.
Important Information
- EU Consumer Rights: If you’re in the EU, you have a legal right to return online purchases within 14 days of delivery for a full refund, no questions asked, provided the items are unopened and unused. This applies to standard products but may be limited for personalized fragrances.
- Condition of Returns: Items must be returned in their original, unopened condition with all packaging intact. We reserve the right to reject returns that do not meet these criteria.
- Proof of Purchase: A copy of your order confirmation or receipt may be required to process a return.
- International Returns: For orders outside [insert region, e.g., Denmark or EU], you are responsible for return shipping costs and any customs duties. Contact us for guidance on international returns.
- Damaged in Transit: If a product arrives damaged, notify us within [insert timeframe, e.g., 7 days] of delivery with photos of the damage for a swift resolution.
Contact Us
If you have questions about returns, refunds, or need assistance with the process, our team is here to help:
- Email: [nfo@Haninshop.com]
- Phone: [+4552724472]
For more details on our policies, please see our Terms & Conditions or Delivery Information pages.
Thank you for choosing YAZ. We’re committed to ensuring your shopping experience is exceptional!